Frequently Asked Questions (FAQ)

What is Vera Villas?

Vera Villas is an experienced company in the field of villa management in Bali and Indonesia. We arrange all of the processes regarding bookings, maintenance, and housekeeping for villa owners and ensure that our communication with both guests and villa owners is convenient and enjoyable for everybody.

When Bali is open for tourists?

The Governor of Bali has made an official announcement stating that the island will be reopening its borders for international tourists on September 11th, 2020. Local tourism is open on the 31st of July.

More information about Bali reopening in our blog

How do I book the villa?

We made the process as simple as it can be. Choose the dates -> choose the villa which is available on these dates -> fill in some information about you -> pay deposit 50% -> the villa is booked! – > find all information about booking in your profile. We also send everything to your email

Is a villa being disinfected?

Yes. We are taking various precautionary measures:

– Strict cleaning and disinfection protocols. We disinfect the villas between all guests and also on our scheduled cleaning day
– Hand sanitizer is provided
– All staff is wearing masks and gloves
– No “handshake” policy as well as other distancing measures to maximize security
– Careful monitoring the health of staff

More information about Vera Villas precautious measures in our blog

Do I need to pay for something on booking?

Yes, we charge a 50% non-refundable deposit upon booking. The second part will be charged upon arrival

How can I change my booking?

Simply answer to the booking confirmation letter. We will reply within an hour (business time)

Do I share the villa with other guests?

No. It’s a private villa, we only rent if to a group of people. Your privacy and quality time with your family and friends won’t be disturb.

Is breakfast included?

Due to safety reasons regarding the ongoing situation, we temporarily don’t serve breakfast. This service will be available again starting from December 22nd.

Is it possible to check-in earlier/check-out later?

We always put the guest’s comfort first and try to find a solution to every situation. Although we have strict check-in/-out rules we offer several great options if a guest requests such a service.

Check-in time: 2pm

Check-out time: 11am

Will I be greeted by someone on check-in?

For safety reasons we have self-check-in. By guest’s request, our manager can welcome the guests and show around the villa.

Do you have a pick-up/drop-off service?

Yes, we can organize a transfer from/to the airport, the price starts from 200.000 Rp (depends on the location, the time of the day, the number of passengers).

Is your kitchen suitable for cooking?

Yes, in all our villas the kitchen is fully equipped for cooking homemade meals.

Can I bring my pet with me?

Yes, we are animal-friendly. You can take your little buddy with you as long as you keep him supervised.

We are traveling with little kids. Is this villa safe for staying with children?

Yes, the villa is adopted for children’s needs. We provide a baby cot and a high chair free of charge (on request). We can also organize a pool fence and stair gates for an additional cost.

Do you have a hairdryer and an iron?

Yes, we provide these items in every villa.

I’ve noticed pool floats on the pictures. Is it free of charge?

No, pool floats can be provided for an additional fee. We offer many varieties to choose from.

Is it a peaceful neighborhood?

All our villas are favorably situated in a secluded place far from noisy streets. You will have a peaceful and relaxing stay.

What is the weather? Is it the rainy season? Do I need an umbrella?

The rainy season is typically from October to March. It is very rare that the rain will be all day long, it usually occurs overnight or just for a few hours in the afternoon. Sometimes it can be raining during the dry season as well. We don’t advise you to take an umbrella because it’s quite windy outside, in Bali it’s common to wear raincoats to protect oneself from the rain. It’s very cheap and you can find it in small street shops along the road.

Which areas your villas are located?

Damai dan Mojito: Seminyak, the villas are located around Central Seminyak, where the popular places are, near the beach: Seminyak Beach, Ku De Ta beach, also some famous eatery and shopping places in Jl Laksmana Oberoi. 

Twist and Shout: the villa is located in Seminyak, near sunset road. Not far from gift shops like Krishna, Agung Bali, and carrefour. To reach Doublesix beach around 10 minutes by scooter, famous eatery places in Oberoi 15 minutes by scooter. 

Sukha and Love: the villas are located in district Umalas, between Seminyak and Canggu. Very peaceful place with easy access to both Canggu and Seminyak. The closest beach is Berawa Beach, around 15 minutes by scooter. 

Read more about areas in Bali in Vera Villas Blog

Is there Wi-Fi and cable TV in the villa?

Yes, we provide high-speed WI FI and 60 channels Cable Tv in all our villas. 

Do you have a smartphone in the villa?

Yes, we provide a smartphone with a local sim card during a guest’s stay. You can use it to contact us by WhatsApp or you can order online taxi or food by Go-Jek or GRAB apps.

Is there an international adapter in the villa?

We provide one adapter for each bedroom

Who will have access to the villa during our stay?

All our staff has their own key! For safety reasons, please don’t open the door for strangers!

During pandemic: Housekeeper comes 2 times a week depending on schedule, a pool guy comes 2 times a week, a gardener comes 1 time a week. You don’t need to wait for them to come or open the door for them. 

What if I want to arrange actives during my stay?

We have an extra service book in the living room. Do check if you need anything. Day tour around Bali? In-home massage, in-home yoga, cooking class, or motorbike rental? We have it all there. For booking just text us. We will arrange everything for you.

Do you do building or renovation in Bali?

We don’t do building or renovation in Bali. We have trusted partner ConstructBali which is doing all renovation for us. The guys are doing a great job. It is Western managed company with very affordable prices.